Legal notice
This website is operated by Puppington Ltd.
Throughout the site, the terms “we”, “us” and “our” refer to Puppington Ltd. By using this website, placing an order or contacting us, you agree to the terms, policies and notices made available on this site.
Company Information
Company name: Puppington Ltd
Trading address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: hello@puppington.co.uk
Contact
For customer service, returns, product enquiries or legal notices, please contact us at:
We aim to respond to enquiries as quickly as possible during normal business hours.
Products and Information
We make every effort to ensure that product descriptions, pricing, images, colours, availability and other information on this website are accurate and up to date.
Product colours may vary slightly depending on screen settings, photography and production batches. Packaging, colours and product details may also be updated from time to time.
We reserve the right to correct errors, update information, change prices or withdraw products without prior notice, where permitted by law.
Orders and Payments
All orders placed through this website are subject to acceptance and availability. An order confirmation email does not guarantee acceptance if there is an error, stock issue, payment problem or other issue affecting fulfilment.
Prices are shown in GBP unless otherwise stated. Delivery charges, if applicable, will be shown at checkout before payment is completed.
Delivery
Delivery options, estimated timeframes and charges are shown at checkout or in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated. We are not responsible for delays caused by events outside our reasonable control, including courier delays, customs delays, weather disruption, strikes or incorrect delivery information provided by the customer.
Returns and Refunds
Returns, cancellations, refunds and faulty item procedures are covered in our Returns & Refunds Policy.
Nothing in our policies affects your statutory rights.
Intellectual Property
All content on this website, including product names, images, designs, text, logos, graphics, packaging concepts, photography and branding, is owned by or licensed to Puppington Ltd unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell or use any website content, product imagery, branding or designs without our prior written permission.
Press, Awards and Third-Party References
References to press features, awards, media mentions, retailers or third-party platforms are provided for informational and credibility purposes only.
All third-party names, trademarks and logos remain the property of their respective owners. Their inclusion does not imply endorsement unless expressly stated.
Sustainability Claims
We aim to communicate our sustainability features clearly and responsibly. References to compostable materials, plant-based materials, reduced waste, reuse or lower-impact choices relate to the specific product features described.
Compostability, recycling and disposal options may vary depending on local facilities, regulations and conditions. Customers should follow local disposal guidance.
Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
To the fullest extent permitted by law, Puppington Ltd is not responsible for indirect losses, loss of profit, loss of business, loss of data or other losses arising from use of this website or our products, except where required by law.
Privacy
Use of this website is also governed by our Privacy Policy which explain how we collect, use and protect personal data.
Governing Law
These legal terms and your use of this website are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, except where consumer protection laws give you the right to bring a claim in another UK jurisdiction or country of residence.
Updates to This Notice
We may update this Legal Notice from time to time. The latest version will always be available on this page.